Refund Policy
Last Updated: June 15, 2026 | Version 1.0.0
Digital Advisory Reports
One-time payments (e.g. WACC Memo or DCF Report) are refundable within 14 days if a server error prevents successful file rendering or email delivery.
Generated Excel Workbooks
Due to the immediate access nature of generated spreadsheet files (.xlsx), workbook access is generally final once delivery succeeds.
Fraud & Duplicate Billing
Double transactions due to Stripe network latency or suspected card fraud are immediately flagged, investigated, and fully credited back.
1. Digital Reports & Memos
Our premium WACC memos, DCF valuation reports, and IRR calculations are dynamically compiled based on parameters provided during execution. Once generated, these advisory reports are compiled as digital assets hosted securely on Cloudflare R2 nodes.
All sales of digital reports are generally final and non-refundable. However, we understand that technical glitches happen. If a database timeout, server exception, or SMTP failure prevents successful report download or delivery within 14 days of purchase, you are fully eligible for a manual refund.
2. Generated Excel Workbooks
Due to the structural configuration of generated spreadsheet files (.xlsx), which contain the submitted assumptions and calculated outputs for a specific report order, we generally cannot grant refunds once download access has been granted.
Please verify that the workbook format matches your software requirements (e.g. Microsoft Excel 2016 or higher, Google Sheets compatibility) before proceeding to Stripe Checkout.
3. Duplicate Charges & Payment Failure
If Stripe network latency or duplicate browser click submissions generate double charges for the same calculation memo:
- We will identify and fully refund the duplicate transaction within 24 business hours.
- Credit card processing timelines (generally 5-10 business days depending on banking institutions) apply.
4. How to Request a Refund
To request a refund under the technical eligibility guidelines, please submit a request through our Contact Form or email us at billing@biztoolkitpro.com.
Please include:
- Your name and email address associated with the run
- Your Stripe Session ID or Order ID (e.g. ord_xxx)
- Description of the delivery error or calculation run problem
Before requesting a refund, please check:
- Have you checked your spam or promotions folder for the Brevo delivery email?
- Does your browser session allow cookies and third-party scripts (required to display generated R2 links)?
- Is the spreadsheet compatible with your Excel or Google Sheets software version?
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